All products sold by Rotap are guaranteed to be genuine, in new condition and inspected by a very careful quality control. All products offered by Rotap are protected by a 14 days unconditional satisfaction policy which guarantees a full refund or product exchange if in new and unused condition.
If there are any obstacles for reselling the good such as scratches, marks, or blemishes on the item; and/or any signs of wear on the product, the tags, and/or the case; and the product has been sized or altered in any way, we cannot accept the items for return or exchange.
The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit.
Certain individual products are ineligible for return, as noted on the website pages displaying those products.