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FAQ

How Do I Register?

In order to register to rotapsaat.com.tr, you should click on the “MY ACCOUNT / REGISTER” button on the upper-right corner of the main page and fill in the required spaces..

How Much is Shipping?

Rotap offers free shipping on all orders.

Do You Have an International Delivery Service?

Yes, you just need to provide your adress abroad in “Delivery Adress” page. We will send your purchase with our international shipping partner, DHL. For the international deliveries, the shipping cost is calculated according to your purchases and will be applied to your order.

Which Shipping Company will Deliver My Order?

Our shipping partner, Aras Kargo which offers the best shipping service in Turkey, will deliver your order.

How Long Does The Delivery Take?

Your orders which are placed in weekdays until 3.00 P.M. will be shipped in the same day. You can receive your purchases in 1-3 working days after your order has been placed.

How Can I Track My Order?

You can follow the progress of your delivery in “MY ORDERS” page. Our shipping department updates the current situation of your order until your purchase is dispatched.

How Can I Cancel My Order?

You can cancel your purchases before they are dispatched. You should just send an e-mail to rotap@rotapsaat.com in order to cancel your order. Our customer representative will contact you immediately.

Can I Change My Shipping Adress?

If your order is in (“In Progress”) condition, you can change your shipping adress. You should just send an e-mail to rotap@rotapsaat.com.

How Do I Make A Purchase?

Once you choose the product, click on the “ADD TO SHOPPING BAG” button on the product page. After you added the product to your bag, you may continue to shop or click on the “PURCHASE” button on the upper-right corner on the page and and complete your order.

What is Promotion Code / How Can I Get It?

Rotap offers seasonal sales and campaigns. In order to let you know about these offers, we send a promotion code via e-mail to our registered customers. You may benefit from our offers with the promotion code.

How Can I Use My Promotion Code?

You just need to write the code in “PROMOTION CODE” box in your shopping bag and click on the “APPLY” button. You can use only 1 code in each shop.

Is It Possible That a Certain Item Shown As “Sold” Will Be Available Again?

You may contact our customer representatives to get information about any product you interested.

How Can I Make The Payment?

When you place your order, you may choose Transfer or Credit Card payment alternatives in the payment page.

Can I Pay At The Door?

We don’t have payment at the door option..

Can I Shop with Installment Payment?

We have installment payment options for certain credit cards: Bonus, Axess and WorldCard. When you provide your credit card information during the payment process, the installment payment options will be available on the page.

Is It Safer To Shop With Credit Card?

In order to maximize your security, we don’t keep any of your credit card information. Moreover, we use SSL (Secure Socket Layers) technology for the security and privacy of your shopping. This way, any information that you share online is coded and protected.